Session Descriptions & Speaker Bios

SAHMA Maintenance Workshop Session Descriptions:

Electrical Outlets & Problems
In this 1-hour session we will discuss the topic of electrical outlets and problems. First, we will discuss the overall safety considerations and tools necessary to diagnose the most common electrical issues related to outlets. Next, we will present the most common issues that technicians have in regards to repair and servicing of the outlets. We will discuss how to use your meter to properly identify the issue, and how to repair the issue, to ultimately return the outlet to a safe normal operation.

Fair Housing for Maintenance

The maintenance team comes into contact with residents more than anyone else on site. And if they aren't careful, their interaction with a resident or a potential resident could be misunderstood and result in a fair housing violation.  This session includes a review of Fair Housing basics and explores typical situations where the well-intentioned maintenance person could be at risk of violating fair housing laws, ways to handle these without discriminating, and the importance of documentation.  Includes a checklist for assessing whether company policies are providing the guidance a maintenance person needs plus a special focus on sexual harassment and communicating with persons with disabilities.

Fire Prevention and Protection

Fire Prevention and Protection will cover the basics of what you need to know and do with respect to fire prevention and fire protection at your site. Learn the key elements of an effective Fire Safety program, including;

  • Knowing What Systems Are In Your Buildings and How They Work
  • Having a Fire Safety Action Plan
  • Understanding the Fire Triangle
  • Fire Extinguishers – P.A.S.S.
  • The RACE Principle
  • Fire Alarms and Fire Drills
HVAC Troubleshooting
In this 1-hour session we will discuss the topic of HVAC Troubleshooting. No matter your skill level in recent years, legislation has changed the industry and having the knowledge to make these repairs is necessary to keep your budget under control and your residents and guests cool. Let our experts pose various HVAC symptoms that you may incur and how to safely and properly use your tools to diagnose and repair the system. Lastly, we will also talk on the importance of preventative maintenance.


OSHA Reporting & Recordkeeping

OSHA Reporting and Recordkeeping will help property management maintenance professionals gain a better understanding of what is required to fulfill this important EHS program requirement and what they can do to help.
Learn the key elements of recording and reporting including;

  • OSHA Overview
  • Understanding the OSHA 300, 301 and 300A Forms
  • What Gets Recorded and What Gets Reported
  • Most Common Incidents and Illnesses Recorded and Reported
  • Playing your part in minimizing events at your sites.
‚ÄčPlumbing Faucets
During this 1-hour session we will discuss the topic of plumbing faucets. First, we will walk through identifying the overall safety, parts, and tools you will need to repair the most common service requests for single-handle and dual-handle faucets for the kitchen and bathroom. Next, we will show you how to assess the problem, and then disassemble and identify the failure and solutions for the repair. We will also talk about how to properly reassemble the faucet and return it to normal operation.

Speaker Bios:

Alyn Bailey
Maintenance Trainer at HD Supply
Alyn Bailey started a career in maintenance of Student and Multi-Family Housing after spending time working as a HVAC Installer and Service Technician; and in the construction industry earlier in his life. With strong tech and management skills in maintenance operations he was hired on as a maintenance supervisor at one of the smaller and older properties in the company's portfolio. Within a two year period he was promoted to the largest property in the company's portfolio and was awarded "Service Manager of the Year" in 2012. Mr. Bailey's strong skill level makes him proficient in Appliances, HVAC, Plumbing, Electrical and Grounds and Exterior Maintenance. Mr. Bailey holds certifications in Certified Apartment Maintenance Technician (CAMT), Certified Pool Operator, EPA Section 608 Type II, EPA 608 Proctor, ESCO HVAC Maintenance Certification.

Gwen Volk
President and CEO, Gwen Volk INFOCUS, Inc. 
Since 1983, Gwen Volk has been helping owners, agents and their teams navigate the programs that provide housing for low and moderate-income families. She served as president and CEO of a Midwest affordable housing management company and chief compliance officer for a Dallas firm’s national portfolio, and has trained, mentored and advised affordable housing professionals from coast to coast. Ms. Volk is a nationally recognized expert in tax credit, bond, HOME, HUD, Rural Development, and combined funding compliance. She has served on NAHMA’s board of directors and on the board of the NAHMA Education Foundation and has chaired the Certification Review Board and the Fair Housing, Education and Training, and Specialist in Housing Credit Management (SHCM) Advisory Committees and is a charter member of the SHCM exam-writing work group. Since 2009 Ms. Volk has served on IREM’s Federal Housing Advisory Board and previously chaired IREM’s Ethics Hearing and Discipline Board. She holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations as well as a BA in English and Education and an MS in Business. She is a NAHMA-certified trainer for the Certified Professional of Occupancy (CPO), Fair Housing Compliance (FHC) and Blended Compliance Designation (BCD) courses and for the SHCM Blended Learning on-line certification course. Ms. Volk’s classroom and virtual trainings are interactive, informative and in demand.

Scott F. Ployer
Founder and President, National Property Management Strategies Group, LLC
Scott Ployer is an established, well-respected 33+ year real estate, property management, facilities, construction and safety management executive. His unique blend of capabilities and proven track record for affecting positive changes have saved owners many millions of dollars over three decades. During his career, Mr. Ployer has managed all types of properties including; residential, commercial, industrial, office, and government buildings. He also served as a receiver’s administrator by the U.S. Bankruptcy Court, Fannie Mae, Freddie Mac, the RTC and for Ocwen Federal Bank to manage and reposition REO/MIP properties. Mr. Ployer’s specialties include, but are not limited to all facets of property operations and asset management, development and oversight of environmental health & safety, risk management and mitigation programs, financial analysis and due diligence, capital planning and asset  preservation, as well as implementing energy and sustainability initiatives. Mr. Ployer is also a national trainer, speaker, subject matter expert and curriculum advisor. Mr. Ployer also provides owner’s project  management (OPM) oversight for a variety of construction, renovation, rehabilitation and insurance restoration projects. As a licensed construction supervisor and former general contractor himself, he understands an owner’s needs and objectives and knows how to achieve them, in accordance with prescribed Codes and standards and within budget. Mr. Ployer holds many industry specific  certifications, designations and licenses including: Certified Property Manager (CPM®), Certified Safety Manager (CSM), Master Facility Executive (MFE), National Affordable Housing Professional – Executive (NAHP-e), The Credential for Green Property Management (CGPM), Certified Financial Manager (CFM), Tax Credit Specialist (TCS), Site-Based Budget Specialist (SBBS) and Senior Housing Specialist (SHS), Unrestricted Construction Supervisor License, OSHA 10 / OSHA 30, and Lead Paint Safety Practices – RRP & LSR Certificate. 


Member Programs


Multi-Family Insurance Program


Facilities Maintenance Buying Program


2021 Calendars Are Now Available!