Session Descriptions & Speaker Bios
Kentucky Housing Management Conference for Affordable Housing Session Descriptions:
Key: M: Maintenance SC: Service Coordinator E: Elderly O/A: Owner/Agent TC: Tax Credit F: Family
Being a More Successful Site Manager (F)
This session will discuss techniques and tips to become more successful as a site manager.
Topics will include:
- Improving your technical skills in compliance
- Contracting made simpler and better
- Developing your staff
- Career management basics to improve their skills
- Better budgets and improving fiscal reporting
- Handling the stresses that you see every day
Combined Programs (TC)
In this session learn how your Tax Credit properties interact with other agencies such as HUD, RD, or HOME.
Conservation Maintenance: ideallygreenSM Parts 1 & 2 (M)
Want to save money, preserve natural resources, and make your property more attractive to potential renters or guests? Our conservation maintenance session will teach you about new green technology as well as repair techniques that keep the environment in mind. Topics Covered:
- Low wattage lighting alternatives
- Repairs that make plumbing fixtures more efficient
- Green products that eliminate the use of harsh cleaning chemicals
Coping with the Death of a Resident (SC)
We will be covering "How to deal with the death of a resident and how to help families and other residents cope with loss". As palliative and hospice care providers, our grief counselors guide patients and families with anticipatory grief and how to deal with grief after the loss of a loved one.
Understanding the details and concepts concerning deductions is the key to this session. Professional Compliance Solutions explains it in a way you can remember.
Disaster Planning & Recovery (O/A)
This session will focus on Chapter 38 and all aspects of handling a major disaster, Hurricane, Fire, Flood or other event that really damages your site. We will cover Evacuations, Working with HUD, Relocations, handling the Insurance Claim, Bidding Reconstruction, Rebuilding and moving residents back after restoration.
Intro to EIV, what it means and what you need to know.
Fair Housing (E) (F) (M)
The objective of this session is to define the seven protected classes outlined by the Federal Fair Housing Act and additional state protected classes. Review the origin of Fair Housing Laws. Discuss Disability Status and guidelines. Review financial ramifications of discrimination and look at ways to be compliant with the Federal Fair Housing Act.
Individuals Living with Dementia in Affordable Housing: What You Need to Know (E)
There are more and more residents living with dementia in affordable housing. It is important to understand the role of the staff in addressing its effect on residents. We will demystify current perceptions as well as clarify and define what dementia really is. What individuals living with dementia are telling us about their lived experiences and what they need and expect from us will be shared. We will provide information on ways person-centered organizations are meeting the needs of this population.
Investing in Individuals: The Key to Retaining your Staff (E)
Now more than ever, it is critical for organizations to invest in their staff. Retaining staff is one of the biggest conversations in the field of aging services. Organizations must be prepared to meet the changing landscape of our field. In this workshop, we will review current trends, changes, and challenges as well as be introduced to the HourGlass Mentor|Coaching Model®. We will lay out some of the elements of a person-centered organization and why it is critical for the future.
KHC Updates (O/A) (F)
KHC staff will share the latest news on changes and updates. Join us for an industry update including a discussion on the PBCA renewal, future MOR scheduling, common findings, updates to TRACS and much more. Please join us as we talk about the latest news and hot topics that may impact you.
KRS 344 and Filing a complaint with KCHR (Kentucky Commission on Human Rights) (O/A)
This session tackles general topics about the Commission, how we enforce the law, how to file a complaint, what to do if you are served with a complaint, and other generalities of KRS 344.
Manager and Maintenance Teamwork (M)
The objective of this session is to look at team behavior, identify individual and team areas of strength and weakness. Help individuals understand how different perspectives and methods can lead to useful and effective problem solving. Teach team members to value and work with the strengths of others.
Personal Safety on the Job: Working With Angry & Irate People (SC)
This session will provide participants with skills in risk assessment and interpersonal safety as it applies to working with angry and irate people. Upon completion, participants will be able to assess challenging or threatening behavior, recognize more choices in dealing with challenging situations, and use communication strategies that deescalate threatening, hostile, or angry people.
Preparing for MOR/REAC (F)
Through this session, you will understand what inspectors look for and how to help yourself and your property score well on the next inspection.
RAD for PRAC: Preservation of Post-1990 Section 202 Senior Housing (E)
Historically, Section 202 properties built after 1990 could only rely on project funds (reserve for replacement accounts) to finance capital needs. In 2018, Congress passed legislation that LeadingAge successfully advocated for over 2 years. New authority this year allows for the participation of Project-Rental Assistance contracts (PRAC) in the rental assistance demonstration (RAD) program.
Attend this session to:
- Learn about legislative changes passed in 2018 designed to help owners of post 1990 Section 202/PRAC properties convert their subsidy through RAD and preserve for the long-term and/or address current capital repair financing needs.
- Explore theoretical or proposed tools and how they can be used by owners
- Discuss challenges and considerations for smaller properties to consolidate/conglomerate to leverage opportunities to attract new financing.
Renewal Options for Preservation (O/A)
This session will cover the renewal options outlined in the Section 8 Renewal Policy with a focus on Housing Preservation. Owners/Agents often select their renewal option based on “what we did the last time.” Renewal decisions should take into consideration all of the options available to a property and what the goals are. Decision makers need to ask important questions like: Are current rents above or below market? If below, which options best maximize my rent potential? If above, how can I protect my above market rents? How can I maximize my rent potential to bring in much needed funds for repairs and upkeep?
The training will provide an in-depth look at the features of each renewal option, the pros and cons of each option, the eligibility requirements, and what documentation is required. The session will also include discussion of Rent Comparability Studies (RCS), budget-based rent increases, and Chapter 15 Preservation transactions.
Rent Comparability Study (RCS) Refresher (O/A)
The RCS is the most basic tool in an owner’s toolbox for evaluating the rent potential and preservation options of a property. Why is getting one important, even when they are not required? What do you do when the report comes in? What are the potential issues in getting an RCS? This session will be a basic primer of Chapter 9 of the Section 8 Renewal Policy and will assist owners/agents in becoming more comfortable in reviewing studies and using them to make decisions for the property to maximize the rent potential and preserve our precious affordable housing stock.
Safety on Site Parts 1 & 2 (M)
This session provides a good introduction to OSHA and the regulations they have designed to keep the maintenance associate healthy. Topics Covered:
- MSDS/SDS and their importance
- Chemical storage and use
- Moving heavy equipment properly
- Crime and security issues
- The need for and use of protective equipment
- Requirements for the lockout/tagout kit and its use
- Bloodborne pathogens and how to prevent infection
- Ladders and their use
- Natural safety issues
Service Coordination 101 (SC)
Whether you are a new service coordinator, a veteran service coordinator or service coordinator supervisor this session is for you! Understanding the essential activities of a service coordinator as a facilitator, investigator, advocate, advisor, networker, referral agent, marketer and partner. Partnering with property management for the best result on shared goals, industry best practices and effective resource network development. This session will also help service coordinators to understand “traditional” or formal networks versus “non-traditional” or informal networks.
Service Coordinators’ Roles in the Reasonable Accommodation/Modification Process (SC)
As more focus is placed on Fair Housing in our industry, the number of requests for Reasonable Accommodations/Modifications has increased as have the different types of requests. The process of accepting, approving and fulfilling requests is as an important a piece of customer service as renting apartments. But that process can be complicated and confusing to some of our most vulnerable residents. Let’s explore how Service Coordinators can play an important role in ensuring residents in need of additional assistance are able to navigate the request process in a way that is both less intimidating and more satisfying.
Service Coordinator Ethics (SC)
In this session, we will discuss the application of service coordinator ethics in everyday practices. The application of Residents right to self-determination, coordination of care within boundaries of ethical responsibilities, and communication with the property management team while achieving business objectives.
Tax Credit: Calculations and Verifications (TC)
Because we don’t do “interims” on a tax credit tenant, anticipating annual income (especially on move-in) is critical. This means we need consistency and accuracy in interpreting verifications and calculating the income that is disclosed and not be tempted to over-calculate income “just to be safe”. This session will cover best practices for verifications and calculations, what the IRS and your state monitoring agent require, and how to defend your calculations in a file audit.
Tax Credit: File Requirements (TC)
Understanding what each agency is looking for in the files is of the most importance. In this session learn what is expected when programs are combined.
Tax Credit: Restrictions and Set-Asides (TC)
What makes a tax credit property a tax credit property? What makes a unit a tax credit unit? This session reviews the minimum set-aside and applicable fraction and the basic restrictions that every unit must meet to be qualified for credits: income, rent, utility allowance, habitability, and more.
Tax Credit: Student Rules (TC)
What does the IRS have against full-time students? We will answer that question and examine the rules they impose and exceptions they make so your tax credit property doesn’t turn into a college dorm. Some of these rules make sense and some of them don’t. But to remain in compliance and protect the owner’s credits, you have to know how to apply them at move-in and what to do when an existing resident turns out to be (or into) a full-time student.
The Latest in Senior Housing Funding and Research (E)
Receive an update on the status of and outlook for funding of federal affordable housing programs serving older adults, and other proposals being considered in Congress related to rent reform, etc. Hear about the latest research efforts underway with LeadingAge’s Center for Housing Plus Services and the LTSS Center @ UMass Boston
Top Ten Error Findings (TC)
Learn what agencies consider the top errors found in resident files.
Well-Being in Affordable Housing: The Resident – Staff Partnership (E)
Staff in all positions should be engaged with residents in a meaningful way. This session will illustrate how to bring well-being to life and why it is necessary in supporting residents to remain independent. We will also discuss how well-being relates to issues such as loneliness; one of the most common challenges affecting residents in affordable housing.
What to Expect When Transitioning Your Loved One to a Higher Level of Care (SC)
Transitioning to long-term care can be very scary due to the unknown and unfamiliar. It can also be emotionally and physically draining for all involved. While transitioning to long-term care can be overwhelming, there are ways to make the transition a little less stressful.
Executive Director, Presbyterian Homes & Services of KY
Beacon Communities LLC
Director of Learning and Development for Boston based Beacon Communities, Ms. Chris Salamanis is a 28-year veteran of the property management industry. Using her extensive experience, she creates, promotes, and delivers training solutions that enhance teams across every organizational level. Ms. Salamanis is passionate about fostering an interactive and enjoyable business environment that supports learning. Over the past 18 years, she has been dedicated to providing education within the property management field. While at Beacon Communities Ms. Salamanis has delivered successful programs in management development, team building, diversity, communications, customer service, sales, and a host of other topics. Through her development and engaging execution of training courses, she helped turn the vision of “Beacon University” into a reality for her company. She has served on both The Chicagoland Apartment Association and RHA Education Committees while also having taught both CAM and NALP courses. She holds her ARM and CPM designations with the Institute of Real Estate Management and holds certifications in Franklin Covey’s Time Management and Project Management courses as well as Creative Leadership including: MBTI, Firo-B and the Spectrum CPI 260.
Director, Housing Operations, LeadingAge
Since 1995 Colleen has been LeadingAge’s primary resource on HUD senior housing operational and regulatory issues. Colleen works closely with national level HUD program staff and provides frequent technical assistance to members on all matters of daily operations and compliance. She is a former LeadingAge member/provider with practical experience working in HUD-subsidized senior housing. She is a "graduate" of the Larry Minnix/LeadingAge Leadership Academy, the national association’s leadership development program for aging services providers (originally known as Leadership AAHSA). Colleen is a certified aging services professional (CASP) and received early training through Quadel’s Assisted Housing Manager (AHM), National Center for Housing Management (NCHM) Certified Financial Manager course and the NCHM Tenant Integrity Program (TIP). Colleen was also trained in Section 504/Fair Housing and ADA and has performed related compliance and accessibility surveys of several HUD-subsidized housing facilities.
Cooperative Communication Specialist, Dan Elliot LLC
Mr. Dan Elliot is a personal safety professional with over 20 years of experience. He provides people with insight and strategies for understanding themselves and others as a way of communicating more clearly, improving relationships, coping with stress, and setting powerful boundaries. Through the use of humor and insight, Mr. Elliot is able to bring his energetic and engaging approach to make sense of why people behave the way they do, what can be done to understand—even appreciate them, and get along better with them. He prepares professionals who come in contact with upset, angry, or emotionally charged clients, customers, or tenants to be safe and productive in challenging situations.
Managing Partner, WD International Consulting
Before forming WD International, Mr. David Sprowl worked in various senior housing settings. Mr. Sprowl, as the former Executive Director of Lutheran Towers in midtown Atlanta, has extensive experience in supporting residents living with dementia. He led a transformative journey in developing a person-centered approach in affordable housing. He has a Masters degree in Public Administration from Georgia State University and is a Certified Eden Educator via The Eden Alternative.
George C. Caruso
The Cooper Companies-Consultants
Throughout a long and distinguished career as a property manager, developer, and advocate, Mr. George Caruso has incomparable experience in operating all types of residential real estate. Mr. Caruso has been responsible for major portfolios of rental real estate in the Midwest, South, Atlantic Coast, and Pacific Coast. He has operated landmark buildings as well as smaller suburban and rural properties; he's supervised properties as small as 23 units and as large as 1,750 units. Mr. Caruso expanded from management to management and development in the early 1980’s and has operated and developed in every major market in the country. He is recognized as one of the foremost experts on HUD Assisted and Tax Credit management and operations.
President, GWEN VOLK INFOCUS, INC.
Ms. Gwen Volk has worked in the affordable housing industry for 35 years. She has been president and CEO of a Midwest property management company and chief compliance officer for a Dallas, Texas-based firm overseeing compliance on 10,000 units in 11 states. She is a CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM and a NAHMA-certified trainer. Through her company, GWEN VOLK INFOCUS, INC., she has provided training in 36 states for 16 of the 20 AHMA’s, LeadingAge, state HFA’s, and private companies and non-profits. She is a nationally recognized expert and consultant in the tax credit, bond, HOME, and HUD Multifamily programs and loves helping agents, owners, and managers make sense of it all.
Service Coordinator Manager, Gene Glick Management Corp.
Ms. Irene Slivka is a Service Coordinator Manager for Gene Glick Management Corp. Her previous experience as a director of Social Work in long-term care facilities makes her a passionate advocate for service coordination work. She is proud to work on a team that continuously strives to maintain stable, safe, long-term tenancy, and often prevents the need for long-term placement. In Ms. Slivka’s role, she is not only able to learn from her team, but also help them to keep in perspective the value that their work brings to those that they serve, and to the organization. Ethical Considerations are the questions that she gets the most from her team, and she thinks it is a worthwhile ongoing discussion that can bring to light our own biases.
Trainer/Owner, Professional Compliance Solutions LLC
In 1986, Mr. Joe Henry started his career in Affordable housing as a maintenance person. After nearly electrocuting himself a few times, he discovered that educating himself about what he was doing, would be the best bet! Mr. Henry set out to learn all he could about not just maintenance, but also the property he was working with. As years went by, learning about all types of Affordable Housing programs and the regulations surrounding them was a passion he took very seriously. Even though he has served as a Regional Manager, and Director of Operations for a couple management companies, the sharing of experiences and training on the regulations was always something that he placed as a number 1 interest. With over 30 years experience, Mr. Henry's ability to not only train on the regulations but his "desire to inspire" makes him one of the best in the business.
Senior Compliance Support A, Gene Glick Management Corp
Mr. Mark Chrzanowski has been in the housing industry for over 30 years, the last 27 with The Gene B. Glick Company working first in maintenance roles then in management rolls until finally settling in, for the last 17 years as a compliance support member and mentor for the company. For the last 10 years, he has been a member of the company’s 504 Fair Housing Committee helping train employees, shape policy and write company standards pertaining to all things compliance with emphasis on fair housing and Section 504 processes and implementation.
Mary Ann Taylor
Education & Outreach Supervisor, Kentucky Commission on Human Rights
Manager, Subsidy Administration, Kentucky Housing Corporation
Presbyterian Homes & Services of KY
Ms. Rhonda Smith has been in long-term care for over 9 years as a social worker. She received her masters from Spalding University in 2016. She knew she wanted to help those in need or less fortunate when she was a small child. Ms. Smith tried nursing first but quickly realized that nursing was not for her. Social work is her passion and she especially loves working with the geriatric population.
Vice President Property Management Operations, Gene Glick Management Corp
Ms. Sarah Wood joined Gene Glick Management Corp in 2008. Her career experience includes nearly 20 years in the multifamily housing industry. As Vice President, Ms. Wood oversees the strategic planning and oversight of the service coordination program, compliance department and property management operations for 20,000 units. She has layered resident services to the portfolio through their Service Coordination Program, which now has 60 programs and is growing with federal and private funding. Ms. Wood is a certified Assisted Housing Manager and a tax credit specialist. She earned her bachelor’s degree in criminal justice and psychology from Indiana University.
Assistant Director, Tenant Assistance Programs, Kentucky Housing Corporation
Director of Contracts, Blueprint Housing Solutions
Ms. Tammy Fotinos has over 15 years of experience in housing compliance and management and currently oversees the contract portfolio for the U.S. Department of Housing and Urban Development Project Based Section 8 Multifamily programs in Texas and Arkansas. Ms. Fotinos is an experienced presenter for AHMA East Texas, Southwestern AHMA, Rocky AHMA, Rural Rental Housing Association of Texas and Arkansas, SAHMA, and LeadingAge, specializing in the areas of budget-based rental adjustments, renewal options, rent comparability studies, and utility allowance analysis. Recognized as a subject matter expert in her field, she has been called upon to provide training and technical support to HUD Multifamily staff as well as owners and agents across the country. Ms. Fotinos is a Certified Occupancy Specialist and a Certified Specialist-Public Housing Manager.
Regional Outreach Manager, Hosparus Health
Ms. Tracy Tanner joined Hosparus Health in 2013. In her role as Regional Manager of Community Outreach, covering a 37-county service area in Kentucky and Indiana, she spends her time educating clinical professionals as well as community partners on the benefits of referring patients and family members to Hosparus Health. She is passionate about discussing the positive impact palliative and hospice care can have on people's lives and the benefit of engaging our care sooner. She graduated from the University of Kentucky and has spent her career in the health industry.
Managing Partner, WD International Consulting
Before forming WD International, Mr. Walter Coffey worked in various senior housing settings. Mr. Coffey is a national leader in focusing on care for people living with dementia. His career spans from Georgia Council on Aging to the Alzheimer’s Association to senior housing. He has a Masters degree in Public Administration from Georgia State University and is a Certified Eden Educator via The Eden Alternative.