Session Descriptions & Speaker Bios

SAHMA Affordable Housing Conference: Kentucky Session Descriptions:
Key: M: Maintenance  SC: Service Coordinator  HUD: HUD Programs  O/A: Owner/Agent TC: Tax Credit G: General

Active Shooter (G)
ProActive Response Group will lead the discussion that educates participants in current trends of active shooter incidents, recognizing early warning signs of violence, appropriate actions to increase chances of survival in an active shooter event, and introduction to basic medical equipment to save the lives of victims.  

Active Shooter: Hands On (G)
ProActive Response Group will provide hands-on instructions of information gained in the group discussion. Due to the hands-on nature of this session, space is limited in each of the 2 sessions. Session selection required. Instruction will include:

  • Securing your environment
  • Practical personal defense
  • Medical instruction
    • Practical application of tourniquet
    • Wound trainer exercise to learn wound packing

Best Practices for Communicating with Residents (SC)
Communication is a skill and an art - especially when it comes to having to communicate complicated and sometimes unpleasant realities to the residents of an affordable housing property. Role playing, shared success stories and rules for keeping your cool, participants will learn how to come out an ally instead of an adversary to those residents that have a lot of "issues". 

Best Practices for Electronic Signatures & Electronic Storage Panel (O/A)
Electronic signatures and document storage have finally been approved, but are you taking advantage of this capability? Get tips from a panel of experts to see how to integrate this into certification workflows in your software, file review process and MORs to save time and reduce the costs and risks of relying on paper for these processes.

Best Practices for Employee Retention Panel (O/A)
Session Description Coming Soon!

De-Escalating Residents and Crisis Management (SC)
This presentation focuses on how to learn new or brush up on your crisis de-escalation skills by identifying when to intervene, what to say, and how to say it. Appropriate for a broad spectrum of crisis situations, new learners and seasoned professionals looking to refresh their skills.

Dealing with Challenging Residents (SC)
We all have challenges from time to time. Believe it or not, sometimes it is our residents that present some of them! How do we handle these situations? How about that resident that takes up 90% of our time and leaves only 10% for everyone else? Joseph Henry and Professional Compliance Solutions know exactly how to help. Join PCS as we look at how to deal properly with challenging residents and still continue to build great relationships.

Electrical Outlets & Problems (M)
In this session, we will review problems associated with electrical outlets. First, we will discuss the overall safety considerations & tools necessary to diagnose common electrical outlet issues. Next, we will review common outlet repair & service issues, how to use your meter when identifying the issue, how to complete the repair, & ultimately how to return the outlet to a safe, normal operation.

Ethics (SC)
Whether knowing exactly how to treat our employees or residents, being socially responsible, or keeping your commitment, Ethics plays that all important role. Join Joseph Henry and Professional Compliance Solutions as we take a close look at Ethics and how to always exceed expectations. Knowing how to demonstrate ethics and integrity in our business approach makes great business sense and something we all should strive for. This session will provide helpful tips to always fulfilling good ethical practices. 

Fair Housing for Managers (G)
This session will help managers understand how what they do or say in performing their individual jobs can either prevent or result in fair housing complaints and/or violations. They will gain insight into how the perceptions and intentions of the applicant or resident and the manager set the stage for every encounter. They will learn to recognize how fair housing complaints and violations can result from their action, inaction, or delayed action as well as from their communication with applicants and residents verbally, nonverbally or in writing.

Fair Housing for Maintenance (M)
Fair Housing is not just the law, it’s also the right thing to do. Beginning his career in Maintenance, Joseph Henry with Professional Compliance Solutions understands the need for all maintenance people to know the law, and how to follow it.

How to Actually Review and Resolve EIV Income Discrepancies (HUD)
Do you look at the EIV Income Discrepancy report and wonder what in the world it actually means?  Are you unsure of exactly what documentation you need to resolve these discrepancies and how to figure out where the discrepancy even comes from?  This session provides detailed analysis of income discrepancies and a step by step method to resolve them so you have one less thing to worry about!

HVAC Troubleshooting (M)
In this session, we will be discussing HVAC troubleshooting. With recent legislation impacting the industry, having the knowledge to make these repairs is necessary to keep your budget under control & your residents & guests cool. Our experts will provide various HVAC symptoms that may occur & discuss how to safely & properly use your tools to diagnose & repair the system. Lastly, we will review the importance of preventative maintenance in maintaining your HVAC units.

KHC Updates (HUD)
KHC staff will share the latest news on changes and updates. Join us for an industry update including a discussion on the PBCA renewal, MORs, common findings, updates to TRACS and much more. Please join us as we talk about the latest news and hot topics that may impact you.

LIHTC KHC Hot Topics (TC)
Session Description Coming Soon!

New HUD Managers – The Good, The Bad, The Necessary (HUD)
This basic breakdown of vital information will help the new manager learn how to juggle the challenges of HUD compliance, owner interests, and resident retention. A must for the new manager who wants to learn tips on being successful. 

Preparing for a MOR (HUD)
If you have never been through a Management and Occupancy Review (MOR) at your property you may want to attend this session. We will share information on how to prepare for an MOR, explain what you can expect and we will share resources you need to know about so you can be ready when you are contacted to schedule a review at your property.

Preparing for REAC (M)
If you get worried about your next REAC inspection, let Joseph Henry with Professional Compliance Solutions help prepare you. In this session, we will cover all inspectable areas and how to “score” big on your next REAC.

Preventative Maintenance on a Budget (M)
In this session, we will cover preventative maintenance on a budget. With budget challenges & strains, preventative maintenance often takes a back seat. We will discuss how to maximize your savings on utilities & labor. By making a few simple changes, you can save on water while not impacting your residents or guests. With residents staying home more these days, properties that pay for water have a reported rise in utilities which can contribute to a strained budget. Our experts will show you how to make small adjustments that will add up big.

Tax Credit Essentials (TC)
When dealing with Tax Credit Properties and the rules, it is essential that we are making the correction decisions and understand the concepts concerning the program requirements. Join Joseph Henry and Professional Compliance Solutions for a thorough understanding of Tax Credit Essentials. Whether you are a seasoned Pro, or new to the industry, PCS will take you on a training that you will not soon forget. In this session we will explore the application process, Income and assets, and much much more.

Tax Credit: Managing a Combo Property (TC)
It is hard enough to manage an affordable community, but one with layers of different types of subsidy is a challenge for even the most seasoned of managers. This session will tackle the issues managers struggle with on a daily basis when dealing with more than one type of subsidy and will offer practical solutions for successful management.

Tax Credit: Monitoring and Reporting Compliance (TC)
This session will include: What is compliance, who monitors those factors, State Agency and Investor / Syndicator required reporting, Audits and Physical Inspection process, The 8823 Guide, and What puts a property out of compliance.

Tax Credit Restrictions and Set-Asides (TC)
What makes a tax credit property a tax credit property? What makes a unit a tax credit unit? This session reviews the minimum set-aside and applicable fraction and the basic restrictions that every unit must meet to be qualified for credits: income, rent, utility allowance, habitability, and more.

The Service Coordinator/Property Manager Relationship (SC)
This presentation focuses on the service coordinator role as part of the property management team. Learn how to develop a strong working relationship and better communication with your property manager. Also addresses HUD expectations of the service coordinator in working with property management to intervene on lease violations and property incidents.

Speaker Bios:

Speaker Photo: Andy SextonAndy Sexton
Co-Founder, ProActive Response Group
Andy Sexton spent 12 years with the Greenville County Sheriff’s office in South Carolina, where he held the rank of Uniform Patrol Sergeant. During his time with the Greenville County Sheriff’s Office, Andy gained vast experience in criminal investigation, including armed robbery and homicide. He was a member of the SWAT team for six years and served as an assistant SWAT team leader. He was involved in numerous high-risk incidents, including hostage rescues as well as the protection of high-level dignitaries. Andy served on the training committee for Greenville County Sheriff’s Office. This committee develops and implements training for Greenville County Deputies. Andy was also chosen to assist in the creation and implementation of the Greenville County Sheriff’s active shooter response curriculum. In 2012, Andy was awarded the Medal of Valor. The Medal of Valor award recognizes a deputy who willingly risks his or her life in the furtherance of a law enforcement mission or to save the life of another. Andy is a 2006 Honor Graduate of the Citadel where he earned a Bachelor of Arts degree in Criminal Justice and a 2006 graduate for the South Carolina Criminal Justice academy where he was an Honor Graduate and received an award for outstanding physical fitness.

Speaker Photo: Chad AyersChad Ayers
Co-Founder, ProActive Response Group

Chad Ayers served as a Sheriff’s Deputy for Greenville County in South Carolina for 12 years. During his time as a Deputy in Greenville County, Chad worked undercover in numerous federal and state investigations, performing in high-pressure environments. Chad was a member of the SWAT team, where he served as an assistant team leader. He is experienced in hostage negotiations and rescue as well as active shooter events. Chad also assisted in the creation and implementation of the Greenville County Sheriff’s Office active shooter response program. During his tenure as a Deputy, Chad received numerous awards and commendations. In 2006, he was named Greenville County Sheriff Rookie of the Year. In 2008, Chad received a Distinguished Service Award, and in 2009, he was awarded two Letters of Commendation for undercover work. He was the recipient of the Greenville County Sheriff’s Medal of Valor in 2011 and 2012. On January 21, 2016, Chad received the 2015 Sam Simmons Award which is given to the top Deputy in Greenville County. Chad is a 2006 graduate of the University of South Carolina with a Bachelor of Arts degree in Criminal Justice and a 2006 graduate of South Carolina Criminal Justice Academy where he received the academy’s top award, the J.P. Strom Award, given to the graduate with the highest academic average. Chad starred in season one of A&E TV’s Emmy-winning documentary LIVEPD.

Eva Dicken

Compliance Specialist I, Kentucky Housing Corporation

Speaker Photo: Gwen VolkGwen Volk

President, Gwen Volk INFOCUS, Inc.

Since 1983, Gwen Volk has been helping owners, agents and their teams navigate the programs that provide housing for low and moderate-income families. She served as president and CEO of a Midwest management company, chief compliance officer over a national portfolio for a Dallas-based firm, and has trained, mentored and advised affordable housing professionals from coast to coast. Since 2009 she has served on the Institute of Real Estate Management (IREM’s) Federal Housing Advisory Board. Gwen has chaired NAHMA’s Certification Review Board and the Fair Housing and Education and Training committees. She was a member of the SHCM exam-writing work group for 16 years and has chaired the Specialist in Housing Credit Management Advisory committee. She has twice served on NAHMA’s board of directors and on the NAHMA Education Foundation board. Gwen holds a BA in English, an MS in Business and is a CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM. She is a NAHMA-certified trainer for the Certified Professional of Occupancy (CPO), Fair Housing Compliance (FHC) and Blended Compliance Designation (BCD) courses and a frequent presenter of CEU webinars for SHCM designees. A lifetime learner and teacher, Gwen’s classroom and virtual trainings are interactive, informative and in demand.

Speaker Photo: Joseph HenryJoseph Henry

Owner/Trainer, Professional Compliance Solutions, LLC

Professional Compliance Solutions, LLC is owned by Joseph Henry. Joseph is a Certified Property Manager (CPM) and Housing Credit Certified Professional (HCCP). He began his career in the Affordable Housing industry in 1986. Since this time, he has brought about significant insight into training and how to help people understand and learn about regulations that will assist the Housing Professionals in all aspects of the job. Beginning his career as a maintenance person, Joe has a real world perspective on what we do, and why we do it! Whether you are a seasoned professional or just beginning your career in Affordable Housing, Joseph Henry will deliver the best training possible. 

Melissa Corbett
PBCA Asset Manager, Kentucky Housing Corporation

Phyllis Clem
Manager, Multifamily Asset Compliance, Kentucky Housing Corporation

speaker photo: Sonja HornSonja Horn
President/Director of Compliance, DASH Compliance/Marcrum Management Company 
Sonja started her career in affordable management almost 30 years ago as an on-site manager.    As she progressed in the affordable housing industry, Sonja became an Area Manager, a Regional Property Manager and then Director of Compliance. She has been responsible for overseeing the regulatory compliance for both large and small management companies. Since Sonja has been on site she is uniquely qualified to understand the struggles that managers deal with on a daily basis. She currently works at the Director of Compliance for Marcrum Management Company in Birmingham, AL which has communities in 11 states. She has also created a consulting company, DASH Compliance that emphasizes training and file review. She is the President of Southeastern Affordable Housing Management Association (SAHMA). As a member of SAHMA, she also conducts training for state and regional meetings. Sonja is a Housing Credit Certified Professional, a Specialist in Housing Credit Management, a Certified Occupancy Specialist, and certified Fair Housing Coordinator. Sonja is committed to excellence in affordable housing and looks forward to using her knowledge to help further the understanding of others.

Speaker Photo: Stacie SuttonStacie Sutton
Assistant Director, Kentucky Housing Corporation





speaker photo: tabitha ramosTabitha Ramos
MSSW, CSW, NHE, Inc.
Tabitha Ramos has worked in the social services industry for over 25 years. During that time, she has worked in a variety of settings including domestic violence shelters, home health care, long term care, rehab, and HUD housing. She has been fortunate to work with all populations including children, teens, and people with disabilities, but found her passion has always been working with the aged.  She began working as a service coordinator in 2013 and found it extremely rewarding to help others to age in place! In 2018, she made the exciting transition to quality assurance for service coordinators and has found great joy in working 1:1 with other service coordinators, being able to hear their stories, and share the experience that she has. In addition to working in the housing industry, Tabitha is also a licensed and practicing mental health therapist in the state of Kentucky. Tabitha has a Bachelor of Science in Social Work from Western Kentucky University, and a Master of Science in Social Work from the University of Louisville, Kent School.

Terry Wilks
HD Supply