Session Descriptions & Speaker Bios

SAHMA Affordable Housing Conference: Georgia Session Descriptions:

Evictions Panel
This panel session will discuss evictions for reasons other than non-payment of rent including best practices and case studies.

Fair Housing - What’s New?
This session will include an overview of a number of fair housing topics that have seen changes in the last year, including the expansion of sex discrimination under the FHA, recent testing efforts, and purchased ESA verifications. Leslie Tucker will also reinforce some fair housing do's and don'ts by covering some recent cases HUD has charged as well as cases she has handled in her practice.  

HUD – Qualifying Households
Joseph Henry with Professional Compliance Solutions will bring you the most relevant information on how to properly qualify households within the HUD program. Whether you are new to HUD or a seasoned HUD manager, this session will cover all aspects of qualifications including a detailed look at EIV and the processes.

Mindfulness & You – Minding Your Mind During These Times
This session is designed to provide attendees with some “toolbox” essentials to successfully manage their minds at work. Being able to effectively handle stress, have clarity, improve focus and emotional intelligence are essential to a healthy, balanced work environment.  Feeling overwhelmed leads to unproductive work and impedes our overall wellbeing and this workshop is to ease such experiences.

  1. The neuroscience of mindfulness.
  2. How to apply mindfulness communication and productivity in the workplace
  3. How to become less emotionally reactive and handle stress with ease

Solutions Focus Panel
No problem is constant, and change is inevitable. Even the smallest things we change can create a path for bigger changes in our lives and in our business. Many times small changes are all that are needed to solve problems and issues in our property management world. This panel will be made up of the “Essential Workers” in Property Management, YOU! Bring your scenarios and questions with you to this interactive session and as a group we will discuss possible solutions.

Tax Credit Hot Topics
Session Description Coming Soon!


The Challenging Behaviors of Our Residents – Unique Approaches to Maintaining Community
A day in the life of a seasoned housing professional is not without challenging moments with some of our residents. With our diverse communities, it is a truism that we may encounter one of 10 challenging or difficult behaviors from aggression and anxiety to bullying and emotional health issues. There is an art to dealing with difficult residents and the aim of this workshop is to share a few simple tools that we can use to make dealing with “difficult behaviors” a breeze. This session's focus is for the attendees to feel more equipped to deal with these behaviors and situations to ensure a more harmonious community.

  1. Clearly define some common “challenging and difficult behaviors” and the effects in our communities.
  2. Translate creative intervention ideas into concrete ways to build and support resident relationships

The Essentials of a Superior Management and Occupancy Review (MOR)
Learn how to prepare for your MOR. This session will guide you through the HUD-9834 audit form and the MOR process. The session will provide best practices that will help you ace your next MOR.

Preparing for REAC
If you get worried about your next REAC inspection, let Joseph Henry with Professional Compliance Solutions help prepare you. In this session, we will cover all inspectable areas and how to “score” big on your next REAC.

Resident Services and Your HUD/LIHTC Community
Everyone wants a community where residents are involved but sometimes it is hard to figure out what we can do to foster that environment. At your tax credit community, you have an obligation to provide resident services on a regular basis, but what really works and how do we get residents to participate? Join us for this session as we will talk about these issues, help give you ideas on what you can do and how to stay in compliance with requirements.

Resolving EIV Income Discrepancies
Tired of looking at income discrepancies and wondering what in the world to do with them? This session will review in detail exactly how to read and understand income discrepancy reports and the most effective ways to resolve them.

Understanding Combined Programs
Layered properties can be a real challenge. Knowing the similarities and differences have never been more important. Join Joseph Henry with Professional Compliance Solutions as we discuss how to stay in compliance when faced with combined programs.

Your Guide to Processing Special Claims; The Essentials
Learn how to submit Special Claims for Vacancies and Unpaid Rent and Damage. This session will guide you through the Special Claims Processing Guide and National Housing Compliance’s Checklists. The session will provide best practices that will help you get your claims approved on the 1st submission.

Speaker Bios:

Janet Stokes

Voucher Portfolio Manager, National Housing Compliance

Janet Stokes has over 16 years of experience in the affordable housing industry, that includes Housing Choice Vouchers; Portability Program and the Multifamily Housing programs. In her role as Voucher Portfolio Manager, she is responsible for the Georgia portfolio, 295 properties for audit and approval and transmission to TRACS. Responsibilities are to assist staff members (4) as well as clients with technical issues relating to TRACS file errors; providing guidance on the HUD 4350.3 regulations on Occupancy eligibility. Develop processes and procedures and conduct training seminars on Voucher Processing; Special Claims and Rent Adjustments.

 

Speaker photo: Joe HenryJoseph Henry

Owner/Trainer, Professional Compliance Solutions, LLC

Professional Compliance Solutions, LLC is owned by Joseph Henry. Joseph is a Certified Property Manager (CPM) and Housing Credit Certified Professional (HCCP). He began his career in the Affordable Housing industry in 1986. Since this time, he has brought about significant insight into training and how to help people understand and learn about regulations that will assist the Housing Professionals in all aspects of the job. Beginning his career as a maintenance person, Joe has a real world perspective on what we do, and why we do it! Whether you are a seasoned professional or just beginning your career in Affordable Housing, Joseph Henry will deliver the best training possible. 

 

Kelli Sterling

Senior Compliance Manager, National Housing Compliance

Kelli Sterling has over 16 years of experience in the affordable housing industry with NHC. In her role as Senior Compliance Manager for NHC, she is responsible for overseeing the work of 3 Compliance Staff and 4 Compliance Consultants who perform Management and Occupancy Reviews and resolve Resident Concerns for properties in both the Georgia and Illinois portfolio. She has presented and provided training at several industry conferences. She has several industry certifications including; COSA, MORs, FHC and EIVS.

 

Speaker photo: Leslie tuckerLeslie Tucker

Owner, Law Firm of Williams Edelstein Tucker, P.C.

Leslie Tucker is the owner of the Law Firm of Williams Edelstein Tucker, P.C., defending and providing consultation for housing providers nationwide in fair housing matters. She also provides clients with live training on fair housing, federal programs, and landlord-tenant issues. Leslie also specializes in physical accessibility in multifamily housing, including local building codes as well as ADA and FHA requirements, and travels around the country performing inspections on new and existing properties. 

Speaker photo: Queen Bailey-BrooksM. Queen Bailey-Brooks

Founder & Chief Transformation Officer, The Center For Housing & Resident Services, LLC
M. Queen Bailey-Brooks, LCSW, EAP-C is a well-loved and respected Transformational Speaker, Aging Services Specialist, Quality Assurance Coach, Wellness Enthusiast, Psychotherapist and Philanthropist who has journeyed a path of “Servant Leadership”. Her mission is to teach and love no matter the environment. She is multi-talented, with an infectious attitude about life, a passion of reverence towards our elders and an impeccable calling in training adult learners. With over 35 years’ experience as a “social change agent” and Psychotherapist, she has practical experience collaborating with teams, diverse communities, and our residents to inspire, teach, and serve. As she so eloquently says, “Every day I get to love on someone’s family member – and that is PRICELESS! Queen is the owner of The Center for Housing & Resident Services (previously associated with AWA, LLC) a housing consulting agency which focuses on “Transforming the Culture of Aging Services & the Housing Industry one heart at a time”. She previously served for 7 years as a Service Coordinator & Director of Support Services and as a 504 Reasonable Accommodations Coordinator and legendary HUD 4381.5 decoder. Queen’s commitment to transformative teaching has fueled some dynamic and thought-provoking workshops and trainings on diverse topics from leadership, aging specific dynamics, housing related customer service issues to energizing our staff and developing teams of excellence. Queen was the recipient of the 2011 AASC President’s Award. She proudly celebrates and nurtures being a certified Teacher & Trainer of Excellence bestowed upon her by two phenomenal elders Eva & Dot. Valuing to serve with integrity, execute quality without compromise, advocate for the less fortunate and to deliver excellence in every situation are both her personal and professional commitment. It is Queen’s optimism that after attending her sessions, you will feel invigorated, challenged to stretch outside of your comfort zone and noticeably confident knowing that you not only have a new colleague and resource in the field of aging, but you will KNOW that you have a new Sistahfriend to call upon for guidance and support.

 

Speaker photo: sonja hornSonja Horn

President/Director of Compliance, DASH Compliance/Marcrum Management Company 

Sonja started her career in affordable management almost 30 years ago as an on-site manager.    As she progressed in the affordable housing industry, Sonja became an Area Manager, a Regional Property Manager and then Director of Compliance. She has been responsible for overseeing the regulatory compliance for both large and small management companies. Since Sonja has been on site she is uniquely qualified to understand the struggles that managers deal with on a daily basis. She currently works at the Director of Compliance for Marcrum Management Company in Birmingham, AL which has communities in 11 states. She has also created a consulting company, DASH Compliance that emphasizes training and file review. She is the President of Southeastern Affordable Housing Management Association (SAHMA). As a member of SAHMA, she also conducts training for state and regional meetings. Sonja is a Housing Credit Certified Professional, a Specialist in Housing Credit Management, a Certified Occupancy Specialist, and certified Fair Housing Coordinator. Sonja is committed to excellence in affordable housing and looks forward to using her knowledge to help further the understanding of others.


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