Communicating with Confidence
November 28, 2017
2:00 pm EST
(1:00 pm CST)
NAHMA Key People Skills Webinar
This special event is brought to you by NAHMA,
hosted by Rocky AHMA.
Registration Fee: $100
Whether it is a conversation with a coworker, resident or contractor, an email going out to a group of people or report being written to share information on an important topic, communicating effectively can be a challenge. Even when we work extra hard to deliver clear and concise details, it is not uncommon for messages to be misunderstood by the person, or people on the receiving end of the message we’re trying to deliver. Believe it or not, the use of conversation models and tools can help make communicating easier and much more effective! During our upcoming webinar, Communicating with Confidence, we will talk about many different aspects of communication, including:
Who should attend? This session is designed for:
- Different types of communication
- Connecting with your audience
- Effective customer service
- Delivering feedback
- Difficult conversations
- Site staff, including property managers, assistant managers, compliance specialists, service coordinators and maintenance supervisors
- Corporate or headquarters staff, including regional and district managers; mid- and entry-level managers and supervisors; compliance specialists; HR, accounting and technical staff; etc.
Trainer: Brenda Harrington
Brenda Harrington, founder of Adaptive Leadership Strategies, LLC, works with private, public and nonprofit organizations to improve performance by helping staff members work with greater agility and expanded leadership capacity. In the past, Brenda served as Executive Vice President, Operations for a large property management and consulting firm. She is a Moderator on the Global Delivery Team for Harvard Business School Publishing (HBP), where she facilitates leadership development courses for HBP corporate clients worldwide. Brenda has received her Certification for Leadership Coaching from Georgetown University, and is also certified by the International Coach Federation (ICF).
This class offers 1.5 hours of continuing education credits
Cancellations: Must be received in writing 5 business days prior to the event to receive a refund less a $25 fee. After that date, only substitutions may be made. NO SHOWS ARE RESPONSIBLE FOR FULL REGISTRATION FEE!
Confirmation: If you do not receive an email confirmation of your registration, contact the SAHMA office.
Questions: Call SAHMA at 800.745.4088 or email firstname.lastname@example.org