NAHMA HUD Update: User Notification of HUD Single Sign-On (SSO) Upgrade Issue Resolution

Below, please find information from HUD regarding a HUD Single Sign-On (SSO) Upgrade issue resolution.

1. What Is SSO
Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications. On the back end, SSO is helpful for logging user activities as well as monitoring user accounts.
2. SSO Upgrade
HUD has been directed by National Institute of Standards and Technology (NIST) and the Department of Homeland Security (DHS) to upgrade the existing SSO standards.
It is critical to upgrade, if HUD were to continue with the current SSO version, it will put HUD and our external business partners at risk, including financial transactions as there are unaddressed security vulnerabilities. 
3.  HUD SSO Upgrade Implementation Date 
This Office of Chief Information Officer (OCIO) initiative/upgrade was implemented on Friday, April 26, 2019.
4.   HUD SSO Upgrade Issue/Problem
Multifamily Housing Programs (MFH) has implemented a protocol that requires our stakeholders to test ALL HUD infrastructure upgrades; thus, on Saturday, April 27, 2019, five (5) stakeholders reported that they were experiencing access issues with the TRACS application.  These five (5) stakeholders reported receiving an invalid credential error when attempting to log in with their  M-ID.  
5.    Stakeholder Issue/Problem With SSO Upgrade
That issue was resolved on Sunday, April 28, 2019, and we have confirmed that the stakeholders/users are able to access P104 – WASS and all application links.
The cause of the issue was the users have "bookmarked" URL for the login page that was pointing to the old SiteMinder server.  
Deleting users' existing bookmark and creating a new one will prevent stakeholders from experiencing the issue/problem again.
Accessing the following URL confirmed users are able to access P104 – WASS: is the URL for external users. is the URL for internal users
6. MFH Communication of Issue and Resolution 
All TRACS/iMAX users should direct any requests for technical assistance and/or questions to email box. 

Juliana Bilowich, Manager of Government Affairs
National Affordable Housing Management Association
400 N. Columbus St., Suite 203, Alexandria, VA 22314
Phone 703-683-8630, ext.116 Email, Website
NAHMA is the leading voice for affordable housing management, advocating on behalf of multifamily property managers and owners whose mission is to provide quality affordable housing.



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