Assistant Director of Affordable Housing - Operations

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Assistant Director of Affordable Housing - Operations
12/5/2022 | Metropolitan Development & Housing Agency | Nashville, TN

Position Open: December 2, 2022
Position Closing Date: January 15, 2023

Under the general direction of the Director of Affordable Housing, is responsible for the management and operations of the agency housing properties; duties include managing staff performance, customer service, property operations, occupancy, leasing, marketing, rental payment and collections, expenditure, and other related duties as required. MDHA offers competitive salaries and an amazing retirement program. Our Mission is to create affordable housing opportunities, support neighborhoods, strengthen communities and help build a greater Nashville.


Bachelor's degree in business administration, real estate, finance, or a related field and five (5) years of senior-level experience in multi-family/ federal subsidy housing programs, or a combination of education and experience that meets the required KSA for this position. Candidates with accreditation earned in foreign institutes are encouraged to apply

Essential Functions
  • Monitor physical and financial operations of each AH property including occupancy, delinquency, marketing, and leasing;
  • Review and approve the Sr. Asset Manager's recommendation for each property budget, monitor frequently to ensure profitability, and act when necessary;
  • Ensure property operations are in compliance with all federal and state housing program laws, rules, and regulations;
  • Achieve occupancy goals and expectations and direct area property managers in creating programs to increase the marketability of each property;
  • Conduct quality control reviews for each property leasing process to ensure the integrity and compliance with rental policies; notify the compliance team to correct findings;
  • Ensure each property's compliance with Federal, State, and local laws as it relates to specific programs eligibility;
  • Monitor the compliance team's review of each property’s annual re-certification schedule and ensure the team adheres to HUD's program compliance standards;
  • Review proposed annual budgets with Area Property Managers, reflecting on previous budget expenditures, forecasting future revenue and expenses, and analyzing market data relating to budgets;
  • Review the market analysis developed by the APM to develop marketing and concession strategies for each mixed-income property;
  • Directly supervise and manage area property managers and property teams, conduct meetings, ensure exceptional customer service to all external and internal partners, and review policy and procedure and recommend operations updates as necessary;
  • Ensure staff receive feedback on performance throughout the year and ensure annual performance reviews accurately reflect job performance and support the department’s performance standards;
  • Meet with the Director of Affordable Housing weekly to address occupancy, capital improvements, property security issues, quality control results, staffing, assignments, customer service, financial profitability of properties, HUD’s MOR’s results, HUD updates, etc.;
  • Work with MDHA Security and local police to ensure property and tenants' safety and security;
  • Develop rental rates for Market Rate Properties annually; work with construction during the redevelopment of MDHA’s properties to ensure our marketability and security requirements are considered;
  • Recommend improvements; to each property, implement new programs to remain current in all HUD/Federal housing programs, serve as backup Area Property Manager during extended absences;
  • Research and create weekly, monthly and annual reporting and disseminate data from the Yardi system;
  • Other duties as assigned.
Behavioral Skills: Solid organizational skills with attention to accuracy and detail; excellent interpersonal skills, ability to lead and manage programs and service, ability to multi-task, ability to make quality decisions; ability to create business strategies, make plans—short and long-term; excellent organizational skills, ability to analyze and resolve problems; excellent communication skills, both oral and written; ability to collaborate and establish working relationship with low-income residents, social service partners and governmental officials.

Technical Skills: Knowledge of Federal Low Income Housing, Tax Credit, and other HUD programs; direct, coordinate, manage and motivate staff; knowledge of management, general accounting, budget management and procurement policies and procedures; manage budgets and variances, work with facility maintenance, compliance team, property security and law enforcement staff, ability to meet deadlines, goals and achieve results, ability to create complex reports, be flexible and adaptable to change.

Physical Skills: Must have the willingness, mental and physical ability to perform the duties involved in this classification. Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.

Financial Skills: Manage purchases and comply with procurement, knowledge, and ability to manage the financial and revenue programs for affordable housing programs in compliance federal financial rules and regulations.

License(s)/ Certification Required:

Equipment Used:
General office equipment, personal computer and automobile
Supervision Exercised:
Direct and coordinate the work assignments of AH Operations staff, and office support staff
License Required:
Valid Tennessee driver's license. Certified Occupancy Specialist (COS), Certified Financial Specialist (CFS), Low Income Housing Tax Credit (LIHTC), HOME, certification after hire.

Medical benefits, Paid vacation, retirement, tuition assistance


If you are interested in this exceptional opportunity, please submit your detailed resume immediately to:
Ernest Barefield
Phone: (813) 986 -4441 ext. 7127
Fax: (813) 986-4775