SAHMA FAQs

Below you will find frequently asked questions regarding SAHMA policies and procedures.


Cancellations, Substitutions, and Refunds 

Q: What is the SAHMA Cancellation Policy? 
A: Please click here to review the SAHMA Cancellation Policy. 

Q: I registered for an event, but now I am unable to attend. What do I do?
A: You must notify the SAHMA Office in writing that you will not be able to attend. Please send an email to info@sahma.org. You will receive confirmation in writing that your cancellation request has been received by SAHMA Staff. A SAHMA Staff Member will contact you regarding any substitutions or available refunds in accordance with the SAHMA Cancellation Policy.

Q: I registered for an event, but now I am unable to attend. Another representative from my company will attend in my place. What do we need to do?
A: You must notify the SAHMA Office in writing that a representative from your company will attend in your place. Please provide the name and email address for your sub in an email to info@sahma.org. You will receive confirmation in writing that your substitution information has been received by SAHMA Staff. A SAHMA Staff Member will contact you regarding the substitution.

Q: Will I get a refund if I cancel my registration?
A: If you cancel your registration in accordance with the SAHMA Cancellation Policy prior to any cancellation deadlines, you will be eligible for a partial refund minus a cancellation fee. This fee will be retained from the original form of payment or you will be invoiced. For extenuating circumstances regarding cancellations, please submit a written request to info@sahma.org.

Q: I registered for an event, but I can no longer attend the event. I haven’t paid for my registration yet. Do I still need to cancel my registration if I haven’t paid?
A: Yes. You must notify the SAHMA Office in writing that you will not be able to attend.  Please send an email to info@sahma.org. You will receive confirmation in writing that your cancellation request has been received by SAHMA Staff. You will be invoiced for the cancellation fee. If you do not cancel your registration and do not attend an event, you will be responsible for the full registration fee.

Q: The cancellation deadline has passed, and I’ve just been notified that I cannot attend the event.  What do I do?
A: You must notify the SAHMA Office in writing that you will not be able to attend. Please send an email to info@sahma.org with the details surrounding your cancellation request. A SAHMA Staff Member will contact you regarding your cancellation request.

Q: Can I transfer my registration for this event to a different event?
A: Unfortunately, a registration cannot be transferred to another event.

Q: When I cancel my registration, why am I still responsible for paying the cancellation fee?
A: Each event registration incurs transaction fees and fees associated with planning the event (materials, meeting rooms, food and beverage, etc.).  The cancellation fees are applied to all registration cancellations and help SAHMA recover the costs associated with an absence.

Changing Companies

Q: What if I change companies?
A: Your record is tied to your organization; you will lose all data once you leave your present company. You will have to create a new web account under new company.
 

Creating a Web Account

Click here to view step by step instructions or click here to create an account now.
 

Emails

Q: How do I sign up to receive emails from SAHMA?
A: To ensure that you are added to the correct list(s), please complete the form on the Stay Connected page of our website (www.sahma.org/stay-connected).

Q: How do I know which list to sign up for?
A: SAHMA has three (3) email lists that you can subscribe to. Our new email system allows you to be selective of the information you receive from SAHMA.

  • The Education Catalog is a Bi-weekly Catalog of Upcoming SAHMA Education and Training (includes event description, date/time, pricing, and a link to registration).
  • The Education Reminder is a weekly reminder of SAHMA events happening the following week (includes event description, date/time, pricing, and a link to registration).
  • The SAHMA Update is a Bi-weekly Bulletin to Update the SAHMA Community (includes important dates, notices and regulations, member news, job board snap shot, free regulatory partner resources, and other news).
  • The SAHMA Outlook Newsletter is a Quarterly Newsletter (includes a SAHMA Presidential Perspective, SAHMA news, and articles of interest to our community).

Q: How will the emails I have subscribed to appear in my inbox?
A: The Education Catalog, SAHMA Update and SAHMA Outlook Newsletter will show that they are coming from SAHMA. Please be sure to add melanie.orr@sahma.org (Education Catalog) and jessica.mccuan@sahma.org (SAHMA Update and Outlook) to your address book or safe sender list to make sure you receive these emails.  
 

Events

Q: Can I register over the phone?
A: No, in order to maintain accurate records all registration(s) must be completed online. 
 
Q: The event page is closed, what are my options?
A: Please call the SAHMA office and speak with a staff member.  In most cases you can attend the event as a walk-in registration.  Walk-in registrations will be accepted on-site upon availability.  Some event types will have an additional surcharge.
 
Q: How do I make my hotel reservations for an event?
A: Hotel information (address, phone number and rates) can be found on each events webpage.  Registrants are responsible for making and paying for their own hotel reservations.  

Q: How long will SAHMA keep certificates on file?
A: SAHMA will maintain certificate records for up to three (3) years. If you need additional records, contact melanie.orr@sahma.org for special requests. 

Q: I am not attending the event, how do I register on behalf of my associates?
A: If you are not attending the event, you will select the check box on the Summary page stating “Check this box if the main registrant for this event is NOT attending” at the end of the registration. Please log in your SAHMA website account and begin the event registration. You will be required to answer the required questions associated with the event (these and the pricing will be adjusted once the box is checked on the Summary page). Be sure to register all registrants on the “Associates” page and complete the required questions associated with their registrations as well. Once all the registrations have been entered, review your order on the Summary page. At this time you will select the Primary Registrant “opt out” check box at the top of the page. Your order should now reflect an accurate registration with the Primary Registrant listed as “(Not Attending)” with fees crossed out and removed from total. If the information on the Summary page is correct, click “Check Out Now” and follow the on-screen instructions to process the event registrations.

Q: I need to register multiple people for the same event, how can I do this?
A: All associates must have a SAHMA web account prior to completing the registration in order to be included as an “Associate” on an event registration. To determine which associates have a SAHMA web account:

  • On the “Associates” tab in the event registration, all associates that are currently included in your Organization’s SAHMA member profile are listed in the drop down. If you do not see an associate’s name included in the list, a SAHMA web account will need to be created for them by following this link: www.sahma.org/create_webaccount.asp.

If you are the primary contact of the Organization, go to your Profile and select the “My Associates” link under the “Points of Contact” section on the right side. All associates currently included in your Organization’s SAHMA member profile are listed in the drop down. If you do not see an associate’s name included in the list you can add them from this page by “Adding a New Contact”.

Q: How do I register for SAHMA events?
A: Please click here for instructions detailing how to register for SAHMA events.  

General Questions

Q: I am logged in to my SAHMA website account, and cannot find my member profile. What do I do?
A: Click on your name in the upper right corner of the web page where it says “Welcome [your name]”. 

Q: Does SAHMA provide or have referral services for housing?
A: No, SAHMA is a membership association and although our members provide housing, we as an association do not.  Please contact your local U.S Department of Housing and Urban Development (HUD) or City/County Housing Authority office for guidance. 
 
Q: Can you answer on-the-job related questions?
A: No, SAHMA is a membership association and although we provide great education for on-the-job questions, we do not have anyone on staff who can answer questions.  Please contact your management company for guidance.

Member vs. Nonmember

Q. What does it mean to be a SAHMA Member?
A: SAHMA membership is company based; all individuals of an organization will receive member benefits. SAHMA members have comprehensive training and information resources at their disposal. You and your employees will have the opportunity to share ideas and information with other members of the multifamily affordable housing industry at nine (9) State Meetings offered every year, as well as during our Regional Conference. We provide prompt notification of legislative/regulatory changes affecting the industry, maintain relationships with our regulatory partners and promote a standard of excellence in the management of multifamily affordable housing. In addition to information, training and networking, SAHMA members are eligible for business insurance that offers competitive broad coverage through BB&T/KDC Insurance Services and for the HD Supply facilities maintenance discount program.
 
Q: How do I become a SAHMA Member?
A: Complete a Membership Application online, click here.
 
Q: What are the advantages of being a SAHMA Member?
A: 

  • Timely notification of industry news and SAHMA events.
  • Opportunities to connect with industry colleagues and partners.
  • Discounts on SAHMA services & events;
    • Education (eLearning and instructor lead)
    • Meetings (State and Regional)
    • Trade Shows (State and Regional)
  • Complimentary listing and live link for your company on the SAHMA website (Associate category).
  • Access to Membership Directory
  • Complimentary postings of available positions on our job board.
  • Eligible for awards of excellence (individual & company)
  • NAHMA Subscriber membership: A voice in Washington, DC, which entitles you to a subscription of NAHMA News, NAHMAnalysis, discount opportunities to NAHMA services and access to the members only area of the NAHMA website (voting members)

Q: Can I still attend SAHMA events as a Non-Member?
A:  Yes, but you will receive the non-member rate.

Q: What are the payment options for SAHMA events for non-members?
A: Non-member event registrations require a credit card payment at the time of registration. 
 
Q: How do I know which type of membership is right for my company?
A: SAHMA Membership is organized into three categories: Regular Members, Housing Authority Members, and Associate Members.  Regular Members are then categorized based on the number of affordable properties in the Southeast, and Housing Authority Members are categorized by the number of units in the Southeast.  Please refer to your organization’s portfolio and the guidelines below to determine your company’s member type.  Associate members are those representatives of housing-related firms which provide services and supplies to the industry.
 
Q: How long does my SAHMA Membership last?
A: SAHMA Membership is one year from January to December with renewals in October.  SAHMA Memberships for EACH year will open in October, and remain valid until December 31, of the following year.  For example, if you join in November 2016 – your membership will expire December 2017.
 
Q: How do I renew my SAHMA Membership?
A: Only Primary Contacts are able to renew a company’s SAHMA Membership.  If you are the Primary Contact, log in to your SAHMA Web Account.  On the right side of the screen under Account Details, select Membership Renewal and follow the prompts.   If you do not see the Membership Renewal link, you may not be listed as the company’s primary contact for SAHMA Membership.  If the Primary Contact for your organization has changed, please contact Jannette Revere at Jannette.revere@sahma.org or by calling the SAHMA Office at 800-745-4088.
 
Q: How can I find out if my SAHMA Membership is current?
A: Log into your SAHMA Web Account and click My Profile to view your Member Status located under Personal Profile Information.  If you have not yet created a SAHMA Web Account username and password, click here.  During SAHMA Web Account creation, if the system does not recognize your company name, your SAHMA Membership may be listed under a different company name or your SAHMA Membership may have lapsed.  To learn more about SAHMA Membership or to become a SAHMA Member, please click here.  If you have questions regarding your company’s SAHMA Membership, please contact Jannette Revere at Jannette.revere@sahma.org or by calling the SAHMA Office at 800-745-4088.
 
Q. How do I create a SAHMA website account?
A. Click here for full pdf instructions.
 
Q: I am a non-member, how do I register for events?
A: You will use your SAHMA Web Account credentials to register for events.  This account is free. Both members and non-members will use these login credentials to register for SAHMA events. To create a SAHMA Web Account, open your internet browser, enter www.sahma.org, go to Membership tab and click Create a Web Login. Click here for step by step instructions.
 
Q: Why am I not receiving emails from SAHMA?
A: You may have elected to opt-out of receiving SAHMA emails.  Please login to your SAHMA web account.  Select “My Profile”.  Under Profile Contact Information, confirm the correct spelling of your email address.  Next to E-mail Notifications, select the radio button to the left of Email (1) if you wish to receive SAHMA emails.  If you have any questions, please contact Jannette Revere at Jannette.revere@sahma.org or by calling the SAHMA Office 800-745-4088.  

Organization Contact Types

Q: What are the different contact types within a SAHMA member account?
A: There are three contact roles within an organization: Primary, Affiliate and Representative (Rep). Each SAHMA member organization includes 1 primary (required), up to 5 affiliates and up to 500 Reps with access to the following:
 
Our system defines associates as anyone in the organization
 
Primary: (Main contact for the membership)
  • Member portal including all organization invoices (paid and outstanding), personal transaction history, online directory of SAHMA member organizations
  • Update or change the organization's information
  • Update personal and associates' information
  • Designate *billing contact
  • Easily register self and other associates from the organization for events
Affiliate: 
  • Member portal including personal invoices and transaction history, and an online directory of SAHMA member organizations
  • Update or change the organization's information
  • Update personal and associates' information
  • Easily register self and other associates from the organization for events
Representative (Rep):
  • Member portal including personal invoices and transaction history, and an online directory of SAHMA member organizations
  • Update personal contact information
  • Easily register self and other associates from the organization for events 
 
*Billing Contact: Is the person designated to receive emails from SAHMA regarding any billing questions, and will have access to membership renewal invoice for their organization. 

 

Privacy Policy

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Member Programs


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